Cancellation Policy
Last updated: September 2026
We understand that circumstances may require cancelling a project. Here's how we handle it.
1. Cancellation before project initiation
If a project is cancelled before work begins, a full or partial refund may be processed based on the terms of your agreement.
2. Cancellation after project initiation
Once work has started, cancellation is subject to the milestones already completed. Refunds will not be provided for work already completed.
3. Subscription-based services
If you subscribe to ongoing maintenance or support, cancellation must be requested at least 15 days before the next billing cycle.
4. Force majeure
If cancellation is due to unforeseen circumstances beyond either party’s control, we’ll work towards a fair resolution together.
5. Contact us
For any cancellation request, reach out to contact@infigrityit.com and we’ll work towards a resolution.